Privacy Policy
Last updated: December 21, 2024
Introduction
Welcome to PostSMore ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered social media content planning platform.
By using PostSMore, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.
Information We Collect
Information You Provide
- Account Information: Email address, name, password, and profile information
- Payment Information: Billing details processed securely through our payment processors
- Content Data: Posts, images, prompts, and other content you create or upload to our platform
- Social Media Credentials: OAuth tokens for connected social media accounts (Twitter/X, LinkedIn, Instagram, Facebook, TikTok, YouTube)
- Team Information: Organization details, team member invitations, and collaboration data
Information Collected Automatically
- Usage Data: How you interact with our service, features used, content generated, and scheduling patterns
- Device Information: Browser type, operating system, device identifiers, and IP address
- Analytics Data: Page views, session duration, click patterns, and performance metrics
- Cookies and Similar Technologies: See our Cookie Policy for detailed information
How We Use Your Information
We use the information we collect for the following purposes:
Service Provision
- To provide, maintain, and improve our AI-powered content generation and scheduling services
- To process and fulfill your content creation requests
- To post content to your connected social media accounts on your behalf
- To manage your account, subscriptions, and billing
AI Processing
- To generate social media content using AI models (Claude, Gemini, and others)
- To analyze your content preferences and improve generation quality
- To provide personalized content recommendations and suggestions
Communication
- To send you service updates, technical notices, and security alerts
- To respond to your inquiries and provide customer support
- To send marketing communications (with your consent, where required)
Analytics and Improvement
- To understand how users interact with our platform
- To identify and fix technical issues
- To develop new features and improve existing ones
Legal and Security
- To comply with legal obligations and enforce our Terms of Service
- To protect against fraud, abuse, and security threats
- To resolve disputes and troubleshoot problems
Data Sharing and Third Parties
We share your information with the following third parties to provide our services:
Essential Service Providers
- Supabase: Database hosting, authentication, and file storage
- Vercel: Application hosting and analytics
- Payment Processors: To process subscription payments (we do not store full credit card details)
AI Service Providers
- OpenRouter: AI content generation services
- X.AI: Additional AI processing capabilities
- Image Generation Services: For creating visual content based on your prompts
When you use AI features, your prompts and generated content may be processed by these providers. Please note that AI-generated content is non-deterministic and we cannot guarantee specific outputs.
Social Media Platforms
When you connect social media accounts and authorize posting, we share your content with the respective platforms (Twitter/X, LinkedIn, Instagram, Facebook, TikTok, YouTube) according to your instructions. Each platform has its own privacy policy and terms of service.
Analytics Services
- Vercel Analytics: For performance monitoring and usage analytics
- Speed Insights: For understanding application performance
Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect the rights, property, or safety of PostSMore, our users, or others.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
- Encryption of data in transit using HTTPS/TLS
- Secure authentication and password hashing
- OAuth 2.0 for social media account connections (we never store your social media passwords)
- Regular security audits and updates
- Row Level Security (RLS) policies in our database
- Restricted access to personal data on a need-to-know basis
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Maintain business records and analytics
When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes. Scheduled posts may be retained for a brief period to complete pending operations.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
- Request access to your personal data
- Receive a copy of your data in a structured, machine-readable format
- Export your posts, content, and account information
Correction and Deletion
- Correct inaccurate or incomplete personal information
- Request deletion of your personal data (right to be forgotten)
- Delete your account and associated content at any time
Control and Restriction
- Object to processing of your personal information
- Restrict how we use your data
- Withdraw consent for marketing communications
- Disconnect social media accounts at any time
GDPR Rights (EU/EEA Users)
If you are in the European Economic Area, you have additional rights under GDPR, including the right to lodge a complaint with your local data protection authority.
CCPA Rights (California Users)
California residents have specific rights under the California Consumer Privacy Act, including the right to know what personal information is collected and the right to opt-out of sale of personal information (note: we do not sell personal information).
To exercise any of these rights, please contact us at privacy@postsmore.com
Children's Privacy
Our service is not intended for children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on this page with a new "Last Updated" date
- Sending an email notification to your registered email address
- Displaying a prominent notice within our service
We encourage you to review this Privacy Policy periodically. Your continued use of PostSMore after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: support@postsmore.com
- Support: help@postsmore.com
- Address: San Francisco, CA
We will respond to your inquiry within 30 days.